Refund policy

RETURNS & REFUND POLICY

Isabella Beaumont

Returns accepted within 30 days of delivery. Return shipping costs are the responsibility of the customer.

RETURNS ARE NOT FREE - RETURN SHIPPING COSTS APPLY

RETURN POLICY

Can I return my order?

Yes, you can. If you are not satisfied with the items you ordered, you may return them within 30 days of receiving your order. To be eligible for a return, the order must meet all of the following conditions:

The order must contain all original parts and components, and the packaging must be in the same condition as received.
- The product must show only normal handling. Damage caused by careless handling is excluded.
- Products where hygiene is important must be properly cleaned before the return process begins.
- Any product defect must have been identified immediately upon receipt.

We reserve the right to charge customers for return shipping costs. Returns will be processed within 7 working days. If all conditions are met, the return will be officially approved within this period.

We reserve the right to refuse returned items if we suspect that the products have been used or damaged through no fault of our own.

HOW TO RETURN YOUR ORDER

If your order meets the conditions above, please follow the steps below to begin the return process:

Email - Send an email to: support.isabellabeaumont@gmail.com with the subject line "Return Request".

Information - Please ensure your email includes: your order number, reason for the return request, a photo of the product in case of damage, customer first and last name, and customer address.

Wait for Instructions - We will contact you and provide the correct return address. Please do not send the product back to the sender - wait until we provide the official return address.

Shipping - The customer is responsible for the cost of returning the product to us.

NEVER send your return to the sender - always wait for the return address provided by us.

A. CANCELLATION TERMS - RIGHT OF WITHDRAWAL

Consumers have the right of withdrawal in accordance with the following provisions if the consumer is a natural person entering into a legal transaction for purposes that are predominantly outside their trade, business or profession.

Cancellation Deadline: 14 days from the day on which the customer, or a third party nominated by the customer, received the final products.

As we operate with a fully automated system, orders are processed immediately after being placed. Therefore, it is not possible to stop the shipping process once an order has been dispatched. Refunds are not possible after the products have been received unless the items are returned.

To exercise your right of withdrawal, you must inform us (Isabella Beaumont) of your decision to withdraw from this contract through a clear statement (for example, by email). The withdrawal process is completed once we receive the returned products. Return shipping costs are the responsibility of the buyer.

Orders in Transit

If the products are already in transit, cancellation is not possible. Please wait until the products have been delivered and then return them to us. You may still inform us in advance of your intention to cancel.

To ensure the fastest possible return process, we kindly ask that you send us proof of postage once the products have been returned.

CONSEQUENCES OF WITHDRAWAL

What We Refund: